Who it's for
The guarantee is for new Bonhearts Home Care clients who plan to continue with ongoing care.
What it covers
The first visit with a caregiver who isn't the right fit for your loved one.
How to use it
Let us know within 48 hours after the visit by phone, text, or email at info@bonhearts.ca. We'll ask what didn't feel right, so we can make a better match.
What happens next
- If you continue with care: that visit is removed from your invoice, and we'll match you with a new caregiver as soon as possible.
- If you decide not to continue: that visit is billed at a reduced rate. The exact rate is set out in your client service agreement.
If a visit falls short because of us
If a visit falls short because of something on our side, such as a caregiver arriving late, not showing up, behaving unprofessionally, or not providing the care we agreed on, you won't pay for that visit, whether or not you continue with care.
Limits
- The guarantee can be used once per client.
- It's applied as a credit on your invoice, not paid out as cash.
- It covers the first visit with a caregiver who isn't the right fit, not later visits.
Questions
Email us at info@bonhearts.ca.
Last updated: October 20, 2026